Frequently Asked Questions

Birthday Parties

Will my child’s class coaches be the coaches at his/her birthday party?

NY Kids Club birthday parties are staffed with a dedicated birthday team specifically trained to lead spectacular birthday parties. However, if your favorite weekday coach is available and would like to work your party, we can include him/her as an additional coach on the party for $75.

Can I change the date and time of my birthday party after booking it?

Yes, your birthday party day/time can be switched up to 30 days prior to the scheduled event.

Can I change my party theme/package?

Yes, your birthday party theme and/or package can be switched up to 1 week prior to the scheduled event.

What does each party theme entail/how are they different?

Click HERE for details.

What is the timeline of the birthday planning process?

  • Right after you book your party, you'll receive an email confirming the date, time, and details about what's included in the package you've selected. There will also be information about what to expect the day of your party and in the weeks to come. 
  • 1 ½ weeks before your party you will receive our Birthday Details Form to complete. This form will walk over all of the details of your party, including number and ages of children attending, cake and pizza requests, what you're bringing, and any add-on items you would like us to provide. 
  • The Sunday before your party, your Birthday Details Form is due. 
  • On Monday, your Birthday Coordinator will reach out to you to confirm all party details and to discuss any outstanding concerns.
  • On Friday, the final balance will be charged. 
  • Enjoy your party on Friday, Saturday, or Sunday! 
  • Right after your party you will receive a survey about your experience. Please let us know how we did!

I booked an All-Inclusive Party. What will be included and what do I need to bring?

With your All-Inclusive Package, you get to be a guest at your own party! In addition to structured and age-appropriate activities, we will provide the following:

  • Cake or cupcakes (you'll get to choose the flavor and decoration)
  • Pizza for the children (one slice per child)
  • Juice boxes (one per child)
  • NYKC balloons (one per child)
  • Party favors (chunky puzzles or sticker booker)
  • All of the paper goods you'll need (table cloths, plates, cups, napkins and utensils)

The only thing you'll need to provide (and this is optional) is food and beverage for an adult buffet. We would also be happy to order additional pizzas for your adult guests.

I booked a Basic Party. What will be included and what do I need to bring?

Your Basic Package will include structured and age-appropriate activities led by our Special Events Team and exclusive use of the facility. You will need to bring the following items:

  • Food for the children (if you will be serving pizza, you will need to order it with us, as we use reliable vendors that will deliver the pizza hot, fresh, and on time!)
  • Cake or cupcakes
  • Juice boxes or water bottles
  • Candles
  • Food and beverage for an adult buffet
  • Decorations (ie. balloons)
  • Party favors
  • Paper goods (3 tablecloths 54X109, plates, cups, napkins, and utensils for both adults and children). 

Items available in our All-Inclusive package may also be added to your party à la carte.

What is the coach to child ratio?

All NY Kids Club birthday parties have a minimum of 3 coaches and one manager. For parties with over 21 guests, the coach to child ratio is 7 to 1.

Can our party timeline be adjusted so that we spend more time in the gym and less time in the party room or vice versa?

Since our parties are specifically designed to keep the children focused and entertained for the duration of the event, we are not able to change our party breakdown. If you desire more time in the gym space, pending availability you are welcome to extend your 4:30pm party by 30 minutes. A $200 charge will be added to your final balance.

We have a wide age-range of guests attending our party - is that okay?

Of course! Our birthday team is very adept at accommodating guests of all ages. We can assure you that children of all ages will have fun!

What if additional children/siblings show up on the day of the party?

We are happy to accommodate them! You will be charged for these additional guests at the end of your party. We do recommend that you provide us with the most accurate head-count possible when we request it so that your party can be properly staffed for the most safe and memorable experience for your child and his/her guests.

Who is counted as "additional children"?

Any child participating in the gym or sitting at the party table will be counted as a party guest. Babies who are not participating will not be counted as additional guests.

What party favors do you provide?

Party favors are included in our All-Inclusive package. For one and two year old parties, we provide Melissa & Doug Farm Animal Chunky Puzzles. For three to twelve year old parties we provide Melissa & Doug sticker pads which include 20 themed pages and 5 themed sticker sheets!

What can I bring for the adult buffet? Can we bring in a caterer?

You have 30 minutes in the party room after the gym portion of the party. We recommend using the “less is more philosophy” and bringing in a few simple items for your guests yourself. We suggest a crudite platter, a fruit platter, hummus, and chips!

Can we bring alcohol for our adult guests?

You are welcome to bring in wine, beer, or champagne. Hard alcohol is not permitted on the premises.

Can you provide ice?

While we cannot provide ice, we are happy to provide an ice bucket for the ice that you bring.

Can I bring my own decorations for the party room?

Yes, however we suggest that decorations be kept to a minimum, as the team's primary focus will be on your child and your guests.

Can I drop off items for my party the day before/the morning of my party?

No, in order to provide you with a smooth and exceptional experience, we ask that you arrive with all of your items no earlier than 15 minutes before the start of your party. Our birthday team is not only a performing team but a catering team as well! 15 minutes is more than enough time for our team to set everything up.

Can I bring a piñata?

You may bring a pull string piñata (non-pull string piñatas are not permitted). The piñata must be pre-filled prior to the party. Please also provide small baggies for candy collection.

We are having a themed party. Can the children wear costumes?

Yes, children can certainly come dressed in costumes. If the costumes interfere with the safety of the gym activities planned, the children may be asked to remove their costumes.

Can we bring specific costumes for the coaches to wear?

While children are welcome to wear costumes, our coaches are only able to wear costumes supplied directly by the NY Kids Club.

Can we bring our own music?

Yes, you are welcome to bring an ipod for us to utilize in the party room during the final 30 minutes of your party. The gym portion of our parties is choreographed to specific music, and thus cannot be changed.

Can we have pizza delivered from our favorite pizza place?

If you would like to have pizza at your party, we require that you order it through us. We have excellent relationships with our pizza vendors and we guarantee that the pizza will be hot, fresh, delicious, and most importantly, on time.

What are my cake options if I choose the all-inclusive package?

Please refer to the Birthday Details Form, which can be found in your birthday confirmation email. Cake options may vary by location.

Can we have a specific theme?

We offer 9 different birthday themes! We have My First Birthday and Jump n' Jive for those very special early birthdays. For children 3 and older we offer thematic gym parties - Castles and Kingdoms, Superhero, Sports, Space Kids, Animal Planet, Treasure Island Adventure, and our Olympic Gymnastics party for children 4 years and older. If you have a more specific theme we are happy to incorporate that theme's narrative into our gym activities.

What if I want to bring a character?

While we do not recommend inviting a character, you are welcome to do so. If you do schedule an outside performer, please plan his/her appearance during the food portion of the party, which is held during the last 30 minutes of your celebration. Outside characters are not allowed into our gym space during the 1st hour of the party, if they are present they are welcome to stay in the adult buffet space. 

I'd like to book Musical Tots for my party. How does that work?

The Musical Tots band add-on is available for a $150 fee. Please provide your birthday coordinator with as much notice as possible (as availability is first come first served). With the Musical Tots add-on, you will have 40 minutes of gym time, followed by a 20 minute Musical Tots performance, followed by 30 minutes in the party room.

Classes

How many classes are in a semester?

There are 17 classes in the fall and winter/spring semester. There are 13 classes in the summer semester. 

Will the price be prorated if I register after the start of the semester?

Yes, we accept registration on an ongoing basis, and the class price will be prorated automatically.

Do you offer trial classes?

Yes, you can join us for a trial class at the prorated cost of one class. Trial classes must be scheduled in advance with your location by phone.

I have been waitlisted for a class. How will I know if a space becomes available?

We will contact you via phone or email using the contact information you have provided in your account. 

My child missed a class. How do I schedule a makeup?

Login to your account using your email and password, click on "Makeups". You will see the class you missed under Makeups with a link to "Schedule a Makeup". You will be able to schedule a makeup up to four weeks out in any age appropriate class on the schedule.

Can I unenroll myself from a full semester class online?

No, you must call your location to unenroll from a class.

Where can I find the NY Kids Club refund policies?

You can find them on the Terms & Policies Page.

What is an independent participation class?

Children participate for the full length of class without their adults.

What is an adult participation class?

One adult is required to accompany each participating student to class.  Adults must remain actively engaged for the full length of class.  Music, language and art classes allow for one adult with two children.

What is a gentle separation program?

The gentle separation program is the process of achieving independent learning. While all parties (teachers and parents/caregivers) must share the goal of helping the child achieve independent learning, the parent/caregiver may stay with the child for as long as necessary. The parent plays a passive role in the learning environment and interacts with the child minimally, allowing the teachers to engage the child in class activities and to begin to create a student-teacher bond. 

General

Does NY Kids Club charge a registration or membership fee?

No, there are no registration or membership fees. You automatically become a NY Kids Club member when you register for any full semester class.

Are there any perks that come with a full semester class registration?

Yes, when you register for a full semester class, you will get 

  • access to our Open Play
  • access to our seasonal promotions exclusive to registered families

Where can I find the NY Kids Club policies?

You can find them on our Policies Page.

What is the NY Kids Club Tax ID number?

Our Tax ID number is 474552493.

Who can I contact if I have questions or concerns that I am not able to resolve with the Location Manager?

Please write to us at customercare@nykidsclub.com.

My Account

Do I need a NY Kids Club account?

Yes, in order to register for classes, camps, open play, and special events and to schedule makeups you will need to have an account.  In your account your will also be able to change your contact information, change your account password, update your credit card information, view your orders, view your store credit, and view current and past classes, camps, open play sessions, events, and make ups, and more!

How do I create an account?

Locate the black bar at the top of this screen. Click on "Sign Up". It is quick and easy to create an account.

I have an account, but the system is not recognizing my email address.

If you know you have an account with us, please call your location, and we will locate your account and provide you with access to that account. Please do not create a new account.  

I have an account, but I don't know my password.

Locate the black bar at the top of this screen and click on "Login", then click on "Forgot Your Password?" You will be prompted to enter your email address, and your password will be emailed to you immediately.

I would like to change my password.

Login to your account using your email and password. In your dashboard click on "Edit Info" and enter your new password.

Open Play

Do I need to register in advance for Open Play or can I just come?

Registration in advance is required for all Open Play sessions.

How do I register for Open Play?

Login to your account, click on "Play Space", click "Sign Up", select your location, click on the sessions you would like to attend and click "Book Times".

How far in advance can I register for Open Play?

Up to two weeks in advance.

When do Open Play times get posted online for the following week?

Open Play times are posted on Sunday night at 9pm.  

Can I unenroll myself from Open Play online?

Yes, you can unenroll online until one hour prior to the open play session. Login to your account, click on "Play Space", locate the session you would like to cancel, and click the "X”.

I have been waitlisted for an open play session. How will I know if a space becomes available?

We will call or email you if a space opens up. 

If I received a complimentary Open Play pack with my class registration, when can I begin using this pack and when will it expire?

A complimentary Open Play pack goes into affect on the first day of the semester for which you registered and expires on the last day of the semester.

When does a purchased 10, 20, or 30 Pack of Open Play Passes expire?

One year from the date of purchase.

I am enrolled in a class but do not have any open play passes. Can I purchase one play pass to come to open play?

No, play passes are only sold in packs of 10, 20, or 30.

I am not enrolled in a class, but would like to come for open play.

Open Play is only available to students enrolled in a class.  

I am registered for a class and would like to invite a friend who is not registered for a class to join me for open play. What can I do?

You can use one Open Play pass for your own child and use one pass to pay for your friend.

Special Events

What events do you offer?

Pajama Parties, Weekend Camp, Seasonal Events, various Parenting Workshops, and seasonal parties.

Do I need to register in advance for events, or can I come and pay at the door?

Yes, all events require advance registration.

How do I register for an event?

Login to your account, click on "Single Day Programs", select your location on the left hand side, then select "Drop Off", "Adult & Child" or "Adult Seminars", select your event of choice and click "Sign Up". Check off all of the events you would like to attend and click "Book Times".

Can I unenroll myself from an event online?

No, you must call your location to unenroll from an event.

I am enrolled in a class, and would like to attend one of your upcoming events. What are my payment options?

If you received complimentary events with your class registration, you can use your "Event Credit" to register for our Friday Fun for Everyone, PJ Parties, Weekend Camp, Super Awesome Saturdays, Adult Seminars, and Seasonal Parties. Or you can simply sign up for an event with a credit card or cash.

I am not enrolled in a class. Can I attend your events?

Yes, you are welcome to sign up for any Single Day Program at the NY Kids Club.

I received a complimentary Open Play pack with my class registration, does this give me complimentary access to your events?

The Open Play pack is for Open Play only and may not be used for events.

Camp

When is camp offered?

We offer Summer Camp from early June through August, a two week Holiday Camp at the end of December, and a two week Spring Break Camp in March. Some locations offer School Break Camps to coincide with local school vacations.

How do I sign my child up for camp?

Camp sign up can be done online, in-person, or over the phone with a NYKC operations team member. Enrollment for Summer Camp is open on a week-to-week basis, with a two week minimum for registration. Spring Break Camp and Holiday Camp are open for enrollment on a day-by-day basis, and there is no minimum for enrollment.

What's the refund policy for camp?

Summer Camp: Students are entitled to a full refund, less a $50 cancellation fee per each week of camp being cancelled, up to 30 days prior to the week(s) being cancelled. Should you choose to take a NYKC credit, the cancellation fee will be waived. No credits or refunds will be processed past this point. Refund requests must be submitted in writing and must include the child's name, the adult's name, the details of the program being cancelled, and the reason for the cancellation.

 

Spring Break, Holiday, and School Break Camps: Students are entitled to a full refund, less a $35 cancellation fee per day, up to 30 days prior to the day(s) being cancelled. Should you choose to take a NYKC credit, the cancellation fee will be waived. No credits or refunds will be processed past this point. Refund requests must be submitted in writing and must include the child's name, the adult's name, the details of the program being cancelled, and the reason for the cancellation. 

What does my child need to bring to camp?

Your child should come to camp in clothes he or she can move in. If your child wears diapers, is potty training, or there is a possibility he or she will have an accident, please bring a change of clothes and any additional items (diapers, wipes) in a ziploc bag with him or her name on it. If your child is staying for an extended day of camp, please provide a nut-free, non-refrigerated lunch. A snack is provided to all campers.

What can I pack my child for lunch?

Please pack a non-refrigerated and nut-free lunch for your child.

What if my child is sick? Can I take a makeup?

Make-ups for camp may be available based on space availability. In order to be eligible for a camp make-up you MUST cancel your scheduled camp day no later than 8:00am on the day of the session. Should you choose not to attend your scheduled camp day and fail to call us by 8:00am, you will forfeit the payment for your camp day and a make-up will not be given.

Can I take a trial camp-day?

We do not offer trial classes for camp. For Spring, Holiday, and School Break camps, you are welcome to register for a single day and increase your enrollment after that time. There is a two week minimum for enrollment in Summer Camp.

What are the prerequisites for Camp?

All children who register for camp are required to have taken a separation class (either at NYKC or elsewhere) prior to the start of their camp session.

Does my child have to be potty trained?

Your child does not have to be potty trained in order to attend camp. We simply ask that you keep us informed of your practices at home so that we may continue them while your child is at camp. Also, please provide a change of diaper/clothes for your child in a ziploc bag with his/her name on it.

What is extended day camp?

Extended day camp provides an opportunity for parents to extend their child's camp day. During this time, children will have lunch as a group, and participate in two or three classes and interactive play. Extended day options vary by location and by program - please check with your location for specific offerings!

Will my weekly class be held while Holiday/Spring Break Camp is in session?

No. Classes are held in 17 week sessions, which do not include the two weeks of Holiday and Spring Break Camp. However, we encourage all children who are age-appropriate to attend these camps as the consistency and enrichment activities that camp offers will continue a substantial routine in your child's life. The camp curriculum varies activities on a daily basis as well, so your child will be receiving the best of what NY Kids Club has to offer in terms of programming (i.e. gymnastics, art, music, movement, martial arts, yoga, sports, cooking, science, dance and our industry renowned interactive theater experience).